We understand that life happens and that something could possibly prevent you from keeping your scheduled appointment. If you are unable to keep your reservation we will gladly refund the amount you paid only if you request a refund with at least a 24 hours notice. If you cannot make your scheduled appointment and request a change inside of 24 hours we can only reschedule your appointment to another date and time of your choice providing it is NOT the same calendar day unless scheduling permits. After the first rescheduling, no refunds will be given. Please reference the ‘Booking’ change button at the bottom of your confirmation email.