We will be happy to issue you a full refund as long as you provide us with a 24 hour notice of cancellation. If you are unable to keep your scheduled reservation and don’t provide us with a 24 hour notice we will happily reschedule your game to a date/time of your choice, providing that it is at least 24 hours after your original scheduled booking. Call if you have questions about this policy.
For those groups that have up to 3 participants not show up, but the scheduled game is still played, as a courtesy, we will gladly refund up to but no more than 3 tickets. However, if an individual or company books multiple games and a whole game is cancelled due to a large amount of no-shows we cannot refund a full game experience unless provided with a 24 hour notice. This is due to the need to add additional staff members to our schedule to cover the schedule games. Additionally, we would be unable to offer your cancelled time slot to other interested persons, groups or parties.
We appreciate the advanced notice when whole games are vacated. Odyssey Escape Game thanks you!
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